Support Services

When computer problems occur, they need fixing quickly before your business or home life suffers. JAZ Computer Services offer a comprehensive maintenance service covering all the critical parts of your computer system. It gives you fast access to IT specialists who will soon have your system up and running again when problems arise.

All support activity is conducted by our development teams directly, so problem reports are usually received, investigated and resolved by the developers that originally wrote the code. Due to our extremely high staff retention rate the original developers will likely still be around several years down the line.

We can resolve such problems and mitigate business risk by taking over the third party's support responsibilities. The quality of our staff allows us to rapidly ramp up on unfamiliar systems and provide helpful, thorough and highly responsive support from the moment of handover.

Our support engineers are trained to think around any reported issues and will suggest solutions to incidents that take long term maintainability and business usage of the system into account rather than just focussing narrowly on resolving the incident at hand. Our high-quality development services are also available to extend and improve supported systems, as required.

We also have a secure remote assist system which allows our staff, in the majority of occasions, to support without an on-site visit. This service is available to both our commercial and residential clients.